Usability: Scenario Based Design

Stories are useful, diverse, and pervasive

I talked about Storytelling in my previous article. Using narrative in design and development that is more systematic and auditable than “just making up stories” is a challenge for the Engineering Techniques and Processes.

An approach that is systematized but still preserves the strength of storytelling is discussed in this article by PennState HCI:

http://www.usabilityprofessionals.org/usability_resources/conference/2006/john_carroll_UPA2006.pdf